Coronavirus and UcaaS in 2020

Coronavirus (COVID-19) and Unified Communications as a Service. 

It’s crazy to think that this pandemic has the potential to be the main driver for the next decade of communications and modernization of telecommunications at large. For over 20 years, the telecommunications industry has promised us that a day would come when mobility, collaboration, virtual desktops, and more, would change how, when, and where business is conducted.

Ironically, this pandemic is going to be the straw that breaks the PSTN back.  Organizations are scrambling to replace their rigid PBX infrastructure and enable cloud-based voice, UC, and networking solutions before their businesses are interrupted by the expanding virus.  Before we discuss the benefits of unified communications let’s discuss the landscape. Businesses are taking precautionary measures to allow their workers to work from home. This isn’t purley altruistic.  It’s obvious that a large risk is associated with sick workers getting others sick. Worse would be a customer or outsider getting sick at a PoS or business meeting. This is bigger than business continuity, the disaster recovery element is very, very real.    Businesses are now responsible for risks associated with patient zero like outcomes. This means that the opportunity is greater than ever for businesses to embrace the cloud. Daily we are seeing schools, banks, b2b marketing, and even telcos, finally embracing the benefits of the cloud and allowing their employees the chance to taste what remote work is like.  Business may never be the same.

Let’s talk about features.


Mobility and unified communications or UCaaS  has been synonymous for over a decade. Millennials, Boomers, and the Greatest Generation now have the ability  to use their cell phone as their work device. As Millenials expand their role in the workplace, the smart phone will continue taking wallet-share as the most used device for business.  The fact that it has taken this long for businesses to embrace these technologies is shocking. This unfortunate event provides an opportunity to test the ability of businesses to allow their employees to use remote devices as their primary interaction with the business as well as customers.


With events like SXSW, Adobe summit, Channel Partners 2017 and many more being canceled, organizers of events need to find new ways to help their audience engage with one another. There is a symbiotic relationship between event organizers, vendors and sponsor events, and event attendees.  It is TBD how these three relationships will interact moving forward. Companies like Microsoft and Google are offering free collaboration services to events that are being interrupted due to the corona (COVID-19) Virus. We believe that the event experience will be fundamentally changed 2020 and beyond. This unfortunate set of circumstances is allowing businesses to understand the true impact of remote tools to drive in and rich interactions between customers and vendors and organizations if successful, the need for local events will be diminished.

Virtual desktop. 

The last piece to figure out Frey fully remote workforce revolves around virtual desktops and warm. Taking devices home still present supply for our challenges. Organizations need to find ways to leverage either virtual desktops, or cloud-based solutions like Google Docs, and office 365.


The crux of this entire experiment is there availability and ubiquity of bandwidth in the homes and apartments of remote employees. A few things are going to be tested, the tolerance for drops quality in communication. The lack of immediacy when interacting with a peer or colleague. The good news is that 4G is almost good enough and when the network does go down even accessing share screens and shared meetings with tools like WebEx is almost seamless. 5G will continue this innovative path towards complete wireline independence.


If you can work from home, work from home. If you have toilet paper, let other people buy toilet paper. Trust your doctors, trust the experts, because she’s a social media and the TV media. Wow this pandemic may be frightening, it will pave the way for the future of work and  collaboration.